CUSTOMER POLICIES
PRIVACY POLICY
We respect your right to privacy. At charlesadamsphotography.com we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, billing address, credit card for payment and a password.
charlesadamsphotography.com will not rent, sell or share your name or personal information, ever!
charlesadamsphotography.com does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of charlesadamsphotography.com
On occasion, we may send a mailing to your address or send you an email promoting new photographs by Charles Adams. If you choose not to receive such communications you may remove yourself from our mailing list by emailing us at opt-out@charlesadamsphotography.com or you may mail us at:
charlesadamsphotography.com
ATTN: OPT-OUT
P.O. Box 1469
Carson City, NV 89702
charlesadamsphotography.com reserves the right to update this privacy policy at anytime. Updates to our privacy policy will be posted on the charlesadamsphotography.com web site. This policy is not intended to confer, and does not confer, any rights or remedies.
SECURE SHOPPER GUARANTEE
charlesadamsphotography.com wants every customer to feel safe and secure about their online transactions, which is why charlesadamsphotography.com uses Wells Fargo Merchant Services and Authorize.net
Any personal information given to charlesadamsphotography.com will be protected. charlesadamsphotography.com's servers will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
To assist you in recognizing secure areas of the charlesadamsphotography.com web site a small lock icon will appear in the lower left-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
RETURN POLICY
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
Defective, Damaged or Misshipped Items
If you receive a defective, damaged, or misshipped item, please use the return label attached to your packing slip and mail it back to us for a prompt replacement.
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.
When making a return, place the item in the packaging it arrived in and send it back to us via USPS Parcel Post. For your convenience, please use the label on the back of your packing slip. Don't forget to include a brief note stating the reason for the return and if you'd like an exchange or replacement.
Return your package to the address below:
charlesadamsphotography.com
P.O. Box 1469
Carson City, NV 89702
If you are returning your item for a replacement or an exchange, your credit card statement will indicate a credit followed by a charge for the new transaction.
If you wish to only receive a refund for your unopened merchandise, the refund to your credit card will be made when your return is processed in our warehouse. Shipping & Handling is non-refundable.
SALES TAX POLICY
Orders shipped to the state NV will be charged 8.25% sales tax.
PRICING AND AVAILABILITY POLICY
charlesadamsphotography.com Signed Gallery Photographs are created from the photographer's original negatives at a professional custom photo lab on a per-order basis. The photographs generally take 3 business days to produce, plus shipping time (2-3 days).
Price of each photograph includes matting and shipping within the United States. Shipping outside of the United States is extra.
FREE SHIPPING AND HANDLING
charlesadamsphotography.com ships your orders at no charge via USPS Priority Mail insured. Allow 2 to 3 business days for delivery.
SATISFACTION GUARANTEED
charlesadamsphotography.com wants you to be completely satisfied with your purchase. If you decide within 30 days that you do not want the product you purchased, you may return it for a full refund or exchange as long as it is unopened in its original packaging. (see "Returning a Package" above)
charlesadamsphotography.com reserves the right to change or update these policies at any time without notice.
Charles Adams Photography • P.O. Box 1469 • Carson City, NV 89702 • 775.220.7787